Welcome to Flex Flora! These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, placing an order, or engaging with our products and services, you agree to abide by these Terms.

Product Availability & Descriptions

We strive to ensure that all product descriptions, images, and availability details are accurate. However, due to the living nature of plants, slight variations in size, color, and appearance may occur.
Product availability is subject to change without prior notice.

Order Acceptance & Cancellation

• Orders are confirmed only after full payment is received (except for COD orders).
• We reserve the right to cancel or refuse any order due to product unavailability, incorrect pricing, or other unforeseen issues.
• Customers can cancel their order within 2 hours of placement by contacting our support team.

Shipping & Delivery

• We aim to deliver within the estimated timelines; however, delays may occur due to weather, logistics, or other external factors.
• Delivery is deemed complete when the product is handed over to the customer or left at the designated address.
• Any issues with delivery should be reported within 24 hours of receiving the order.

Return & Refund

Please refer to our Refund & Return Policy for detailed information regarding return eligibility, refund timelines, and exceptions.

Pricing & Payments

All prices listed on our website are in INR (₹) and include applicable taxes unless stated otherwise.
We accept multiple payment methods including UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD).

Privacy & Data Usage

We are committed to protecting your personal information. For details on how we collect, store, and use your data, please refer to our Privacy Policy.

Limitation of Liability

Flex Flora is not liable for:

• Damages caused by improper handling or planting of the product
• Losses arising from incorrect use of any product
• Delays or failures caused by events beyond our control (natural disasters, strikes, etc.)

Communication

By placing an order or submitting your contact details, you agree to receive transactional and promotional messages from Flex Flora via email, SMS, or WhatsApp. You can opt-out anytime.

Intellectual Property

All content on this website—including images, text, logos, and graphics—is the intellectual property of Flex Flora and cannot be reused without written consent.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Disputes, if any, shall be subject to the jurisdiction of courts located in Bangalure

Contact Us

For any questions or concerns regarding these Terms, feel free to reach out: